We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Paws Republic (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://thepawsrepublic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
55555!!!!! Fast shipping. Excellent packaging. And to explain to cats what kind of beast, smashed the tip of the nose of Cat's Mint and the process went! That's a pity that the bottle is too small. In general, thanks to both the store and the manufacturer
21 Nov 2019 13:54
The bowl is cool, but it did not reach me. Sorry.
21 Nov 2019 10:20
The feeder with the drinker is just super. packed perfectly. everything came intact. ordered 11.11, delivered by courier 21.11. the store Thank you very much
7 Nov 2019 02:51
Top too happy but big for snoring
31 Oct 2019 08:05
Drinking bowl super! Delivery is fast, packed perfectly, damage during delivery is excluded, everything is very thought out, looks neat, not big, dogs immediately understood how to drink. Seller and product highly recommend!
26 Oct 2019 04:28
Great! I don’t have to worry that my cats run out of food.
25 Oct 2019 09:47
The goods came in a month, took for a cat, later I will add a tip, I understand, it is not clear how the water will be filled in a bowl, the cat needs to learn from the dispenser to drink water that would be a ball that is there, push tongue, for feed feeder works.
21 Oct 2019 04:23
Very cool feeder. We use it on the street, so it's good that it's not electric. The cat gets as much food as she needs.
7 Oct 2019 11:58
Everything is fine, drinking quite, only the dog does not drink from it)) do not like
3 Oct 2019 16:21
It's wider and firmer than i thought. Very good product
30 Sep 2019 08:18
Many thanks to the store, for the delivery in good condition. The feeder is just lovely. The volume is good. I advise everyone and feeder and seller.
27 Sep 2019 09:52
Sorry that put the feed came with cracks…
25 Sep 2019 04:55
Many thanks, the parcel was delivered quickly to kiev, packed perfectly, it probably was not possible to damage it. The product fully meets the photo. The store, sociable, helped in tracking the parcel. The messages are answered quickly. I advise you to order from this seller!
5 Sep 2019 03:14
Merchandise worthy command. Containers airtight nothing wysypuje out. Nothing cieknie. Very good contact with the store. Highly recommended.
2 Sep 2019 04:31
Just as i expected! It's enough to dispense food and water to my dwarf rabbits for 3 days. He arrived on schedule. Thank you!
21 Aug 2019 07:57
Excellent feeder. Very very quickly came. Thank you very much to the store.
8 Aug 2019 20:20
Excellent drinking bowl, the product corresponds to the description. Delivery is very fast, courier. Packed well.
8 Aug 2019 06:15
Amazing has arrived in less than a week, thank you.