DOUBLE SAFTY:This 4 level construction cat tree covered by soft plush has a decent base with size of 24”L X 14”W that add significant solidity. The secure strap allow it fixed to the wall that prevent it from tippling over.
EFFECTIVE TO PROTECT FURNITURE: 2 fully scratching posts and the ramp covered with different sisal provide different scratching sensation and allow cats to sharpen and trim their nails. It comes with a pampam ball that entice them to have more activities. They will enjoy hours and hours fun with the cat tree instead of clawing your expensive furniture.
DIFFERENT HEIGHT EXPERIENCE: 2 Well Padded Perches provide different heights of view advantage as yawning on the larger perch to enjoy the sunshine, watching the birds outside window or getting to the highest perch to observe surrounding.
WONDERFUL RELAXATION SPOT:Fluffy cubbies offer a quiet and private place to rest and nap.the floor-level apartment requires no steps is perfect for senior cat. the ramp stand by help stretch their body and provide aid to clime up to the upper layer.
1.The items sent from the warehouse in Europe are available to the following countries:United Kingdom, France, Spain, Italy, Austria, Netherlands, Belgium, Luxemburg, Poland, Ireland, Czech Rep., Denmark, Hungary, Slovakia, Slovenia, Sweden, Portugal, Latvia, Estonia, Lithuania, Finland, Croatia, Bulgaria, Romania, Greece.
If you cannot find your country in above list, please contact us. A few other countries are also available for delivery.
2.About the inventory:
a. Because the item is sent from the warehouse abroad, the real inventory cannot always update in time. That means sometimes the product you ordered is already out of stock. In such a situation, you can cancel the order or take a replacement willingly. If you want to cancel the order, please choose reason “other”. Thanks.
b. Usually the replenishment period is about 10-45 days. If you are willing to wait, please place the order and extend the processing time accordingly. We will give priority to your order when the item is in stock again.
3. About the courier charges:
a. We won’t charge you courier charges if it’s domestic delivery, except some remote affiliated islands.
b. You need to pay for courier charges if the warehouse is not located in your country.
4.About the processing time and delivery time:
a. We need 1-3 days to process your order (expect the holidays).
b. The delivery time is about 5-10 working days.
c. Please pay attention to the tracking information and the delivery card. Sometimes the courier will leave you a card if you are not at home, then you need to contact with the courier company yourself.
5.We won’t be responsible to your customs duty. And please pay attention to your message center, we will contact with you if there is any document needed or if you are taxed.
6.Please double check the item in sight of the courier. If there is any problem with the package, please take the photos for the damaged box and item at once as the evidence. It’s important for applying the compensation for you.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of The Paws Republic (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://thepawsrepublic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.