SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Paws Republic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thepawsrepublic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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On the staff took 7 XL, just right, if less would not have buttoned in the chest. A good jacket for such money!)) I recommend!
I ordered for growth, but it seems a little screwed up with the parameters. The jacket is good. It came in 12 days.
The jacket came up. Delivery 3 weeks.
I liked everything! In Ukraine, the jacket came in 22 days. Color as in the photo. On a golden retriever weighing 40 kg (neck 50 cm, chest 81 cm) buttons fastened back to back (but not unfastened when the dog moves, and this is the main thing).
the jacket fit perfectly. Stella is a bigger dog and she loves her jacket.
Everything is fine, as you can see)
All at the highest level
Mega fast delivery, super product
very lovely i like it very good great store
Delivery to Poland took 17 days. The product corresponds to the description, I liked it, the size is just, on the neck back to back, we have a neck 46 cm, chest 71 cm.
good
Thanks to the store, the goods came in 3 weeks. Ran out size by reviews, I advise you to take if by measurements, then + size)
Perfect fit! My dog's measurements are: Neck 19/48, Back 24/61, Chest 29/74. Hood is a little big but we won't be using it anyways!
Guys jacket will not regret
As described. Size 3XL for cocker spaniel. Inside is like "wool"
The overall is very good feared that it would be small was even more and bolshevat so take not want to take on the staff weight of our 34 kg 7HL
It's okay.
On AMStaff 7XL turned out to be large. I'll think how to sew
Thank you, the delivery is very fast. Kurteyka class. Size 7XL, took on the boxer. Size corresponds.
Overalls really liked, not very thick, but the dog will warm in the winter exactly, in thicker dogs it is not convenient to move... He is not accustomed to clothes, but here he did not even resist. On the parameters of the breast-60, the length of the body 45-47 ideally sat 3XL, not in the guise. The parcel was two weeks. Thanks to the store... I recommend the product, sewn neatly, without protruding threads and extraneous odors.